At Nyiko Digital, we are committed to providing exceptional services to our clients. We understand that circumstances may arise where refunds or returns are necessary. This policy outlines the terms and conditions for refunds and returns for our services, ensuring transparency and mutual understanding.
1. General Refund Policy
Refunds are considered for hosting, domain registration, and other digital services provided by Nyiko Digital, subject to the terms outlined below.
Refund requests must be submitted in writing to our support team at info@nyikodigital.co.za within the applicable refund window.
2. Hosting Services
30-Day Money-Back Guarantee:
Customers are eligible for a full refund within 30 days of purchasing a hosting plan if they are dissatisfied with the service.
Refunds do not include the cost of any add-ons such as SSL certificates or premium support services.
Conditions:
The hosting plan must not have been used for malicious activities or violated our Terms of Service.
Refunds for hosting services will only be processed for first-time purchases and not for renewals.
3. Domain Registration Services
Non-Refundable Fees:
Domain registration fees, including renewals and transfers, are non-refundable once the domain has been registered.
Domain Transfers:
If a domain transfer fails due to reasons outside of Nyiko Digital’s control (e.g., incorrect EPP codes or registrar restrictions), a refund for the transfer fee will not be issued.
4. Website Design and Development Services
Project Deposits:
Deposits made for website design and development projects are non-refundable once work has commenced.
Cancellation:
If a project is canceled by the client before completion, refunds will be evaluated on a case-by-case basis, depending on the progress of the work.
5. Google Ads and SEO Services
Non-Refundable Services:
Services like Google Ads management and SEO optimization involve labor and expertise, and therefore, payments made for these services are non-refundable.
Cancellation Policy:
Clients must provide a 14-day written notice to terminate these services. Charges incurred during the notice period are non-refundable.
Our team will review your request and respond within 5-7 business days.
7. Exceptions
Refunds are not available for services rendered fully or where significant progress has been made.
Refunds are not issued for promotional offers, discounts, or free trials.
Custom services or software tailored to a client’s specific needs are non-refundable.
8. Disputes
If you believe a refund or return request has been unfairly denied, you may escalate your concern by contacting our customer support team at info@nyikodigital.co.za. Our dispute resolution team will review the case and provide a final decision within 10 business days.
9. Policy Updates
Nyiko Digital reserves the right to update this refund and return policy at any time. Changes will be communicated via email and updated on our website. It is the client’s responsibility to review the policy periodically.
Contact Us
For any questions or concerns regarding our refund and return policy, please reach out to us at: